Guest services

When you want tickets for concerts, performances and museums, a tour of the city of Zagreb and its surroundings, tips on good restaurants, clubs or in general Zagreb’s customs, our kind reception staff will be at your service!


If you come to the hotel with your own car, we can offer you a parking space at the hotel’s secured car parking under constant video surveillance. In addition to parking, we offer a valet service at an additional cost. Availability is upon request.


If you want to spend time in the convenience of your room relaxing, we have room service for you at extra cost. Choose what suits you from our menu and our friendly staff will be happy to provide you what you have ordered.

full-service laundry

If for some reason you have not been able to wash or iron, or have just smeared your clothes, and you are getting ready for an important meeting, do not worry. You can easily entrust your laundry to the Palace Hotel staff. At extra cost, your clothes will soon be impeccable again.


If you need transportation to the airport or bus station from the hotel, if you want to go to excursion outside the city or simply want to drive by car instead of public transport, you will be able to do so because the Palace Hotel offers transfer services at an extra charge.

Pet policy